Sometimes people make mistakes and you move out the wrong person, or a
customer decided to stay with you after you have already moved them
out. After all we are only human! During the below process you will be
reversing a move out and checking transactions.
...
If a customer no longer requires all units on their agreement you have
the ability to remove one unit without closing the entire agreement.
During this process you will be entering move out dates of that one
unit and applying any credit the customer might be e...
A move out is the process of removing a unit from an agreement.
This will make the agreement inactive but if there is more than one,
you can choose to remove only one and that guide can be found HERE
[https://support.storman.com/support/staff/index.php?/Know...
A move in is the process of entering a new customer into your
facility. When conducting a move in you enter the customers details
and any payment information. Gate access and other information are
also entered during this process. The following article will gi...
In Storman, it is possible to map many Agreements to one Customer
Code. As a result, these Agreements are then linked by the same
Customer Code (the internal 10-character code that Storman uses to
manage Customers). This makes the adjustment of contact details...
With each agreement comes different demands from your customers. This
article is useful in the case that you need to change a customer to a
different Billing Plan. Monthly is the default and most popular basis
to bill customers but any variation of weeks, mont...
IMPORTANT: Bpay is available for Ezidebit users ONLY.
Storman enables you to provide Bpay information to your storers for
easier payment. If you wish to take advantage of this functionality
please get incontact with our support team at support@storman.com.
T...
Notes are a great way to let other staff members know about vital
changes and actions carried out on a customer's agreement. Customer
will not and should not see any notes made against their agreement and
it is important to understand that notes cannot be remo...
Some customer will request to have an additional unit or units added
onto their agreement. Instead of creating a whole new agreement you
can simply add the unit(s) to the existing one. In doing this, Storman
will have one invoice for all the units. This proces...