Reversing an Accidental Move Out
Posted by Cameron Telfer, Last modified by Michael Dutton on 07 November 2018 12:48 PM
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Sometimes people make mistakes and you move out the wrong person, or a customer decided to stay with you after you have already moved them out. After all we are only human! During the below process you will be reversing a move out and checking transactions. Overview of steps:
Step 1. Navigate to: Reactivating the agreementFirst off, you will need to locate the old Agreement. Select Customers, then Customers & Agreements. By default, this screen will show active Agreements. Change the filtering settings at the bottom so that you are viewing inactive (old) Agreements. Once you have located the Agreement, double-click on it to open it. Step 2. Add the Unit [Agreement Info tab]
Step 3. Check Transactions [Transactions tab]
Step 4. Remove move out date [Move out tab]
Step 5. Navigate to: Update Unit statusOnce the above is done you will need to update the current Move in / out dates of the unit. To start this go to Units under the maintenance menu. View the unit in question and go to the Unit History tab. Step 6. Change Current Move in Date [Unit History tab]
Step 7. Save
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